![]() Then, check the LED strip itself, which will have its input voltage marked at the LED strip connection points. Check the back of the power supply unit, which will have the output voltage marked. If, for example, your power supply is 12V DC, it will not work with a 24V LED strip. To troubleshoot, try the following steps: 1) Confirm that your power supply's voltage and current rating are compatible with your LED strip. You've connected the power supply to the LED strip, turned the switch on, and.nothing. ![]() Use caution and seek the advice of a qualified individual if you are not sure how to perform these tests safely. ![]() Note that in some troubleshooting steps we suggest below, you will need to have the power supply plugged in and powered up to complete the test. However, whenever possible, we strongly recommend that you turn off the power to, or unplug, the power supply prior to testing or adjusting any LED strips or accessories. CAUTION: Low voltage DC electronics are generally considered safe and pose a relatively low shock hazard. Through our many years of working with LED strips, we've put together some of the most common causes of LED strip problems and what you can do to solve them. LED strips come in a very wide variety of sizes, densities and color quality, but what they all have in common is that at some point, you may run into some difficulty getting them to work.
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